How it works

We are delighted that you have chosen to book a virtual tour of one of our museum’s exhibitions. Here we are happy to explain how to obtain the access code and how you can then access the online tour.

Step 1 – Click „Buy Ticket“
Click „Buy Ticket“ in the navigation menu and choose „Book now“. You will be directed to a page with compact information about the contents and price of the Online-Tour.

Step 2 – Put into shopping cart
By clicking the button „Into shopping cart“ you put your chosen option into your shopping cart. You will be directed to your shopping cart, where you can check your order.

Step 3 – Proceed to check-out
If your order is correct, click „Proceed to check-out“.

Step 4 – Entering contact information / Logging in to an existing account Konto
On this page you can

  1. enter your contact information (Name, Surname, e-mail address) and proceed to check-out without creating an account,
  2. log in to an existing account, if u already have a customer account,
  3. Creating a customer account with your order by checking the box next to „Create a customer account?“

It is not necessary to create a customer account to book the Online-Tour. Creating a account might be useful, if you wish to see an overview of your already booked tours.

Step 5.1 – Booking without an account
Fill in the boxes for your name, surname and e-mail address. Please check your order again. The payment for your order will be conducted via PayPal. By clicking the link „What is PayPal?“ you will get additional information about the payment provider. Afterward click the button „Proceed to PayPal“.

Step 5.2 – Booking using an already existing account

You already have a customer account? Click the button „Already have an account? Click here to sign in“.

Enter your login information (username and password) and click „Log in“.

You will be directed to your shopping cart shorty after. Check your order again. The payment for your order will be conducted via PayPal. By clicking the link „What is PayPal?“ you will get additional information about the payment provider. Afterward click the button „Proceed to PayPal“.
Hint: If you forgot your password, you can use a link to reset your password by clicking „Forgot password?“. You’ll receive an e-mail with a link to reset your password.

-> proceed to step 6 6

Step 5.3 – Creating an account and booking
You would like to create a customer account? Simply fill in the boxes for your name, surname and e-mail. Check the box next to „Create an account?“.

Check your order again. The payment for your order will be conducted via PayPal. By clicking the link „What is PayPal?“ you will get additional information about the payment provider. Afterward click the button „Proceed to PayPal“.

You will receive an e-mail containing an access code and a link to the login page. There you can enter your access information, change your password and contact information or check your orders.

-> proceed to step 6 6

Step 6 – PayPal Payment
Log in to PayPal, create a PayPal account or pay without using an account. Finalise the payment and click „Return to vendor“.

Step 7 – Booking overview
The transaction is completed and an overview of your order will be shown to you.

Step 8 – Confirmation mail After completing the transaction you will receive two e-mails. One e-mail will contain the access code and the link to enter the Online-Tour. Please note, that the access code will be valid for 24 hours after first redeeming it. In the second e-mail you will find details of your order. If you did not receive any e-mails, please check your spam folder, to make sure they did not get filtered out.

Step 9 – Redeeming the code
Open your e-mail containing the code and the link to the Online-Tour. Click the link. A browser window will open, where you can redeem your code by entering it into the designated box „Redeem your code here“ and clicking „Confirm/Redeem“.

Should the code, contrary to expectation, not work, you can redeem a new code on this page by entering your name and e-mail address.

We hope you enjoy your tour through our virtual exhibition!

General information:

  •  We recommend to enjoy the Online-Tour on a big screen. Although it is possible to access the tour via smartphone, the experience will be lessened tremendiously if viewed on a smartphone screen.
  • We recommend the following internet browsers: Microsoft Edge, Google Chrome, Mozilla Firefox or Safari
  • Please remember: Depending on connection, there can be longer loading times. If this happens, the screen will turn black for a moment, but the tour will be resumed shortly after.
  • If you didn’t recieve an e-mail, please check your spam folder to make sure your access credentials did not get sorted into your spam folder.